Prize Wheel
FAQs


1. Who uses Prize Wheels?
2. What does the Prize Wheel come with?
3. Is the Prize Wheel a quality made product?
4. How can I customize my prizes/graphics?
5. How can I protect or transport my Prize Wheel?
6. Do I have to assemble my Prize Wheel ?
7. How quickly can I get my order?
8. Are my credit card purchases secure?
9. Does the Prize Wheel have to be disassembled to transport it?
10. If I need to return my purchase, are there any special shipping requirements?
11. How does my product ship?
12. What is RUSH shipping?
13. When can you request rush shipping?
14. Can Promo Prize Wheel accommodate special requests?
15. How can I find my tracking number for something I have ordered?
16. How can I find the dimensions of a product?
17. How soon before my event should I order my prize wheel?
18. What if I'm running late on my event preparations?

Q1: Who uses Prize Wheels?

A. Organizations of any kind, HR departments, sales and other training facilities, trade shows, schools, radio stations, fairs, concerts, sporting events, anything for prize giveaways. Prize Wheels are made to be reused in different settings. Prize Wheels can be customized by printing your own prize wedges and changing the colors, fonts, design to make your prize wheel unique for every event.

 

Q2: What does my purchase come with?

A. Everything you need comes with your purchase: The Prize Wheel, the corresponding stand, free templates to create your own prizes, complete assembly instructions and all fasteners, wrenches and Allen Wrenches needed to assemble. In addition, we provide you with 3 removable center plate labels so you can customize the center of your prize wheel with logos, colors and designs.

 

Q3: Is the Prize Wheel a quality made product?

A. Absolutely! Our prize wheels are made of a combination of extra tough ABS plastic and durable PETG plastic. The clicker itself is made of virtually unbreakable nylon plastic, able to withstand hundreds of spins. The tabletop and floor stands are made of high quality, powder coated steel. All of our products come with a 1-year warranty.

 

Q4: How can I customize my prizes/graphics?

A. With the blank templates we provide in Microsoft Word® and Adobe Illustratord® formats, you can take ordinary 8 ½” X 11” paper and create your own prizes or graphics. For color, you can use a color printer or colored paper, whatever suits your needs. Customizing your logo works the same way. In each prize wheel product page, you will find the appropriate files to use to design your prize wedges and center plates. Please note that Super Prize Wheel prize slots are extra large. You will need a 14″ x 17″ sized paper to print your own prizes for super prize wheel. If you prefer the options of custom graphics, we’ll be happy to assist you. Please contact us here for a quote.

 

Q5: How can I protect or transport my Prize Wheel?

A. We have an optional prize wheel travel case available if you need to carry your Prize Wheel with you.

 

Q6: Do I have to assemble my Prize Wheel difficult ?

A. No. The prize wheel is fully assembled already. Take it out of the box, slide your prize wedges onto the wheel & begin using immediately. 

 

Q7: How quickly can I get my order?

A. Normally we ship within 2 business days of receipt of purchase. However, special requests can be requested, but are not guaranteed. Email to contact@promoprizewheel.com with your details and we'll do our best to get you your prize wheel by the time you need it.

 

Q8: Are my credit card purchases secure?

A. Yes. We use Paypal as our credit card merchant. You can purchase with your Paypal account or use a credit card via Paypal. If you have any trouble with your purchase, please call us immediately so we can assist you - 770.226.4597

 

Q9: Does the Prize Wheel have to be disassembled to transport it?

A. No, the product can be placed in the travel case without being disassembled. Also, you do not need to disassemble your prize wheel while traveling with it in the car. However, we recommend using blankets and soft materials to buffer any roadway instability. You don't want your prize wheel to break during transport, so be sure to handle it carefully. Also, please do not keep the prize wheel in your car during hot, summer month. This will void your warranty and it may cause the plastic on the prize wheel to warp. Protect your prize wheel by keeping it in an area that is less than 100° and out of direct sunlight. After all, it is plastic and it can warp at extreme temperatures!

 

Q10: If I need to return my purchase, are there any special shipping requirements?

A. Yes. 

Should you be dissatisfied with the Promo Prize Wheel product line for any reasons, please contact@promoprizewheel.com by e-mail within 30 days of receipt for a refund or replacement. Upon returning the product (s) for a refund, there will be a 20% re-stocking fee. You will be responsible for the return shipment fees. If the return has voided the warranty, a replacement part will only be available for repurchase at a discount. Credits will be issued upon receipt of returned merchandise.

RETURNING YOUR PRODUCT:

Your product return must be shipped prepaid in the original packaging or substantially similar packaging providing an equal amount of protection. If a returned product is not resellable due to improper packaging, the restocking fee will be increased to 30% of the cost of the product. You will be responsible for the return shipment fees.  Please contact us prior to returning any products. contact@promoprizewheel.com

 

Q11: How does my product ship?

A. All products are shipped in a corrugated box and shipped knocked down to minimize freight costs. If a travel case is purchased simultaneously with a Prize Wheel, the product will ship assembled inside the case, which is also boxed. Floor model prize wheels will be shipped in 2 separate boxes to reduce shipping costs.

 

Q12: What is RUSH shipping?

A. If you would like to have your order shipped immediately, you can make a request to have it rushed to you. There may be additional costs involved. Please contact us contact@promoprizewheel.com

 

Q13: When can you request rush shipping?

A. To have your order ship out on the same day, you will need to have placed your order before 10 am EST.

 

Q14: Can Promo Prize Wheel accommodate special requests?

A. Absolutely. We strive to provide excellent customer service, so please contact us with any special requests. contact@promoprizewheel.com

 

Q15: How can I find my tracking number for something I have ordered?
A. Your tracking number will be emailed to you once the product has been shipped. The email address on file for your purchase will be used. Please verify that your tracking number email confirmation has not automatically been filtered into a spam folder or junk folder. Please set sharon@promoprizewheel.com as a safe email address in your email client ( Outlook, Google Mail, Yahoo Mail, etc). If you need to contact us to get your tracking number resent to you, please email us sharon@promoprizewheel.com.

 

Q16: How can I find the dimensions of a product?

A. Product dimensions are listed on each, individual product page.

Q17: How soon before my event should I order my prize wheel?

A. Human Beings are procrastinators by nature. That being said, try to order your prize wheel as soon as you start thinking about your event. The prize wheel order is only the beginning of your prep time. To execute a successful event, you'll need to:
1) Determine overall budget
2) Order prize wheel
3) Assemble prize wheel ( 4 hands makes this job fast!)
4) Determine your prizes
5) Print your prize wedges
6) Prepare location where audience will spin to win

Every step of the process takes time, so don't put yourself under stress by leaving the planning too late.

Q18: What if I'm running late on my event preparations?

A. Don't stress. Call us at 770.226.4597. We can arrange expedited shipping for your product on a need-by-need basis. Also, we can help you with your prize wedges. Use our pre-designed template to create your prize wedges or contact us so our design department can prepare pre-designed prize wedges for you.